Troubleshooting & FAQ

I added the connector in Claude.ai but nothing happened after I clicked Add.

Check that you entered exactly https://mcp.exp-prod.info with no trailing slash. If a browser tab opened and then closed without redirecting back to Claude.ai, try again — the OAuth flow may have timed out. If no browser tab opened at all, try a different browser.

The login form appeared but after I logged in, I wasn't redirected back to Claude.ai.

This is usually a browser popup blocker. Make sure popups are allowed from mcp.exp-prod.info. Try the connection flow again.

Claude Code says "connection refused" or the server isn't responding.

Check the server URL in your config: claude mcp list. It should show https://mcp.exp-prod.info/mcp. If the URL is correct, go to the Verify page and check whether the MCP server is reachable.

My token stopped working.

Personal tokens expire after 1 year and OAuth tokens expire after 30 days (but refresh automatically in Claude.ai). If you're using Claude Code, go to your account page and check whether your token is still active. If it's expired or revoked, rotate it and update your Claude Code config.

I don't see any tools when I type @ in Claude.

In Claude Code, run /mcp to check connection status. If the server shows as disconnected, run claude mcp list to verify the config. In Claude.ai, go to Settings → Connectors and check the server shows as connected.

I lost my personal token and never saved it.

Go to your account page and rotate your token. This generates a new one. Update your Claude Code config with the new token.